Our Sustainability Policy is a natural extension of our company ethos. Its aim is to give our guests, staff and suppliers an overview of our on-going commitment to reducing our negative environmental impacts and enhancing our surroundings.
Our Sustainability Policy
At Red Hotels Ltd we have taken responsibility for reducing the negative impacts that our actions and activities have on the environment and our local community. Our ‘Cherish Our World’ ethos, which is embraced by our whole team, is not simply something that we feel is right, it has become our way of life.
Our aim is to create memorable holidays, experiences and escapes that don’t cost the Earth and we have dared to be different in our approach:
- We source responsibly, scratching beneath the surface and considering the life cycle of the products and services we purchase.
- We aim to reduce the amount of waste we send to landfill.
- We monitor our energy usage and aim to reduce our carbon footprint year-on-year.
- We create rather than consume.
- We aim to inspire all who come into contact with us to make positive changes in their own lives or businesses.
- We are ground-breaking and innovative in our decision-making, continuously playing with the ‘norms’ associated with 4* hospitality.
- We pause to reflect on our decisions to ensure that we can stand by them.
- We acknowledge our guilty pleasures and mistakes, and celebrate the learning they bring.
- We are true to our values, resilient to challenge and committed to what we do.
Although we know that at times it can be difficult or frustrating, we will always strive to improve, ensuring that we deliver a high quality, sustainability-conscious business.
Below are some of the things we do live up to our Sustainability Policy:
Our waste management system enables us to recycle, reuse and recover energy, sending very little to landfill. We ask our suppliers to deliver their products to us in as little packaging as possible. The waste we do produce is recycled wherever possible – and this isn’t just limited to tins, cans and plastic bottles, we even recycle all of our old mattresses and cooking oil. Used guest soap bars are recycled for use as our laundry soap. We have compost heaps on site where we put used tea leaves and coffee grounds from our restaurants, seaweed from our spa and our garden waste. Guests are encouraged to help us keep our waste to a minimum by using the recycling bins around the hotel and in the car park for the packaging from any snacks that might have been enjoyed in the car on the way here. We also have a box where unwanted beach toys can be left behind at the end of the holiday for other families to enjoy.
We purchase our electricity through Good Energy, whose tariff comes from 100% renewable sources within the UK. Energy meters are monitored once a week to keep track of consumption and identify any increase or, even better, decrease. We have solar PV on 2 roofs, which generates electricity that we are utilise and reduces our requirement from Good Energy. Electricity in our guest rooms is controlled by key cards, so when guests leave their rooms they can be confident that they are keeping their footprint small. In our main kitchen, we have our own system where we use the waste energy from our fridges to heat the hot water – the energy saved by doing this is equivalent to the energy used to boil 3,250 full kettles of water each day. We also produce an annual report of our carbon footprint.
We operate a linen and towel change policy, where our guests decide when they would like their bedding and towels swapped for fresh. We don’t use tablecloths in either of our restaurants, which means that we use less water and energy for our laundry. All of our toilets have dual flush options with small cisterns. In the guest bathrooms, our taps and showers are fitted with aerators and in the public toilets, the taps have sensors. We encourage our guests to drink tap water and have an accessible water fountain where they can refill their reusable bottles. For those guests who prefer the bottled type, we sell only Cornish Natural Spring Water in a glass bottle and for each bottle sold, a donation is made to RNLI.
We leave sections of our grounds to grow wild. We have a green roof over the Villa bedrooms and the Herring restaurant where we encourage the growth of a variety of wildflowers. By doing this, we are supporting biodiversity with the return of more indigenous butterflies, bumblebees, moths, lizards and small mammals to our area of coastline. We have bird boxes dotted around the grounds of the hotel. We have successfully established new landscaping mimicking the sand dunes, allowing us to provide a variety of habitats and we’re continuing this development around the hotel. We collect local manure, which mulches the beds and adds nutrients to the soil. This method holds the moisture and reduces our water usage. We buy wood chippings from local tree surgeons to put on top of the soil, which makes our gardens look lovely and encourages worms to help with soil structure and prevents weeds.
In 2011, Bedruthan and our sister hotel, The Scarlet, set up a Community Fund that funds new or existing projects in our parish that contribute to improving the local natural environment or provide a social benefit to people living in the area. The fund is made up of donations given by our guests through our Guest Gifting Scheme. Click here to apply for our Community Fund or if you would prefer a word document to fill in, please email firstname.lastname@example.org.
Our Guest Gifting Scheme enables our guests to give back to charities that support different environmental projects in Cornwall with a donation of £5 per booking. These charities are CoaST: One Planet Tourism Network and Surfers Against Sewage. As a hotel, we are committed to engaging with and promoting responsible tourism practices, which is why we encourage our guests to donate conscientiously.
Our permanent employees participate in our Community Hour scheme where they can do 1 paid hour of work per year in the community in activities like a beach clean, gardening at our local orchard, spring cleaning the village hall or regular cleaning of St Mawgan church. With approximately 300 permanent members of staff, there’s scope to achieve a huge donation to the community in this way.
Our natural instinct is to buy local wherever possible and source our consumables from local suppliers. This applies to food, drink, building materials, printing, stationery and other general supplies. We also seek to have beautiful relationships with our local suppliers, allowing us to give and receive constructive feedback and advice, which in turn helps them and us to become better business partners.
Our hotel facilities, including our two restaurants, are open to non-residents. During the low season, we offer discounts in our spa for locals and membership to our gym and swimming pool. We hold a bi-monthly coffee morning for the Silver Surfers of the community, providing a convivial environment for neighbours to catch up with each other and giving us the opportunity to strengthen our community links. We also host regular events such as our Mid-Century and Vintage Fairs, Spring and Christmas Craft Fairs. The village hall holds events that run alongside ours which helps to increase their footfall and supports their fundraising.
We operate a Charitable Request Policy to respond to the numerous requests asking for support for charitable causes. As an organization, our policy is to support local charities wherever possible, particularly those that will benefit a large number of people in Cornwall and the South West or those that will benefit the natural environment in the South West. We also aim to support any charitable initiative that our staff are involved in. In 2016 we donated £3,300 worth of goods and services for local fundraising events.
We are proud to be Business Members of Cornwall Wildlife Trust. As Cornwall’s leading local wildlife charity, the Trust carries out vitally important conservation and educational work throughout the county. Our support helps the Trust manage 57 nature reserves, providing refuge for nationally rare and endangered species. Cornwall Wildlife Trust runs a number of conservation projects across the county on land and in our seas. We are very happy to help raise much needed funds for the Trust, so it can continue to protect Cornwall’s wildlife and wild places, now and for the future. We are also supporters of Cornwall Good Seafood Guide, which recommends sustainable Cornish seafood. We run information sessions and provide resources to our staff who are then able to share their knowledge with our guests.
All of our new staff benefit from a sustainability induction and we also run an annual refresher session. We are keen to share best practice with others. We regularly host visits from students from local colleges, and other businesses, to talk about some of the things we do and why being a sustainable business is so important to us and the planet. We are ambassadors for the Cornwall Sustainable Tourism Partnership (CoaST) and are often invited to participate in and speak at events that both educate other businesses and work towards a sustainable future for Cornwall and the South West.