The parties to the agreement
This is an agreement between the person(s) stated on the booking confirmation (“you”, “your”) and Bedruthan Hotel Ltd trading as Bedruthan Hotel & Spa (“we”, “us”, “our”).

Reservations
A non-refundable deposit of 25% will be taken upon booking. The full balance and any extras are paid upon departure.

Certain dates or packages may need to be paid in full 28 days in advance—but you’ll be made aware of this at the point of booking. If you’ve booked a special offer rate (which needs to be paid in full during the booking process), please note that these are non-refundable..

Our room rates can change day to day, so any quote is not binding until a deposit has been received and processed.

Packages and special offers can’t be used in conjunction with each other. If you’ve booked a package and you’ve not used an included item (e.g. a spa treatment), we can’t refund or transfer these.

Any alterations to your booking need to be made at least 14 days before your trip and will be subject to our agreement (we just need to make sure they’re workable).

Cancellations
All cancellations must be confirmed to us in writing and we advise that you obtain a cancellation number.

If you don’t arrive or cancel 14 days prior to booked arrival the full cost will be due unless we are able to re-let the room. We do recommend you take out suitable travel insurance at the time of booking in case you need to cancel.

If you’re cancelling a reservation within 24 hours of booking—and more than 28 days before arrival—a refund is offered at the discretion of the Hotel. However, a £50 admin fee will be incurred.

Peak Season Cancellations
At certain times throughout the year, we may vary our cancellation and deposit policy. The reservations team will inform you of this at the point of booking.

Payments

Cash payment is accepted. Mastercard, Visa and Delta cards are all good too. We don’t accept American Express.

All accounts must be settled before departure.

If you’re paying with credit card, a pre-authorisation may be required on arrival.

Accessibility
The vast majority of the hotel is accessible by wheelchair. However, there are some areas with steps and the hotel garden has a steep slope. The dune gardens are not wheelchair accessible. The path to the beach from the hotel garden is narrow and not wheelchair accessible.

Special Requests
When you book, please let us know if any arrangements are required such as dietary needs or specific room locations. We’ll try our best to make these happen, but they can’t be guaranteed and may be chargeable.

Car Parking
Parking at the hotel is free, but slightly limited. When you arrive, please give your registration to our reception team so we don’t accidentally give your vehicle a penalty charge.

Visitors
We happily welcome guests of residents. If you are meeting up with friends or family at the hotel, feel free to enjoy our public areas, restaurants and bars. However, our spa areas such as the swimming pools and gym are only open to those staying with us.

Guests of residents can use our car park for up to an hour without any worries—but if they will be hanging around for a while, please tell our receptionist team their car’s registration

You are responsible for the behaviour of your non-resident visitors. We reserve the right to request non-residents to leave if their behaviour is deemed by us as not acceptable or having a detrimental effect on other guests.

Smoking
In accordance with legislation, our hotels are smoke free premises. Therefore, smoking is not permitted throughout the hotel and its facilities, except for the designated outside smoking area. This includes the use of electronic vaporisers.

Smoking or using electronic vaporisers in a room will incur an additional deep cleaning charge of £125.00.

Dog Policy
Dogs are more than welcome to stay, but only in certain rooms which are subject to availability. When you book, please make us aware of your canine companion, along with its breed. No, this isn’t just because our team are excited for their incoming visitor—it’s so we can make sure a suitable room is available too.

Our canine guests are charged at £15 a night each. We’ll provide eating and drinking bowls, a blanket and also some waste bags. We don’t provide dog food, so make sure to bring some along.

Dogs must be kept on a lead in the hotel and around the grounds. They’re welcome in the restaurants and bar area, but during our breakfast service, we ask that they aren’t taken near the buffet area.

You are fully liable for any loss or damage caused to anyone or any property by your pet and the costs of any loss or damage including exceptional cleaning. We strongly recommended you take out appropriate insurance to cover such eventualities.

We reserve the right to ask you and your dog to leave if these rules aren’t followed or if your pet’s presence is the cause of distress to other guests.

Description
We make every effort to ensure that our property descriptions are accurate, but they should be treated as guidance only. If there are any points of particular importance, contact our reservations team on 01637 861200 who will be happy to clarify any information.

Facilities, Services and Maintenance
We do our best to keep everything at Bedruthan shipshape but—as with everywhere—occasionally something might go awry. Therefore, we don’t accept liability if a facility is out of action or a guest chooses to take part in an activity at their own risk. If a facility should have to close, we will reopen it as soon as possible.

As the hotel is open all year round, you may find there is necessary maintenance, development or refurbishment work taking place during your visit. We will use reasonable endeavours to keep noise and inconvenience to a minimum. If such work is happening during your stay this will not constitute a reason for cancellation and or refund and our standard cancellation terms will still apply.

Our children’s facilities and activities vary from time to time so please ensure you receive the relevant information at the time of reservation so to avoid any disappointment.

If Something Goes Wrong
Someone is always available to help. At any time of the day and night, members of the team and duty managers are here to put anything right. Please tell us of any issues as soon as they arise so we can assist right away.

Our Liability to You
Before all else, our primary aim is to help you have a great stay. But, in case you don’t, our lawyer friends insist we limit our liability to what you have paid us.

For the sake of legal correctness, we let them write this bit:

We shall not, except in respect of death or personal injury caused by the our negligence or in circumstances of fraud or fraudulent misrepresentation (or as otherwise provided for in these terms), be liable whether in tort, contract, misrepresentation or otherwise for any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the us, employees or agents or otherwise) which arise out of or in connection with the provision of the facilities and services under these terms. Our total liability in contract, tort, misrepresentation or otherwise arising in connection with the performance or contemplated performance of the services shall be limited to the price paid for those services.  All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms.

Whilst on the subject of things that none of us want to happen, we will not be liable for any failure or delay in providing our wonderful facilities or services as a result of events or matters outside our control.

Our lawyers again insist we tell you that this includes (but is not limited to) fire; explosion; storm; flood; Act of God, action by Government or a Governmental agency; shortage of goods or materials; strike or lock-out. We wonder if they might have been a bit more inventive.

Privacy Policy
By making a reservation with us for a hotel stay, spa treatment or table in any of our restaurants you will automatically be signed up to receive news and offers from Red Hotels.

We will send you regular emails in line with our Privacy Policy to inform you of any special offers, competitions and promotions we think may be of interest to you.

If you don’t want to hear from us, you can unsubscribe at any time – just use the unsubscribe link provided in every email. Alternatively, you can contact us directly at marketing@bedruthan.com